sbc8 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how sbc8 ("we", "us", "our") collects, uses, stores, and protects personal information provided by or collected about users ("you", "your") of the sbc8 online casino and sports betting platform accessible at https://sbc8.one ("the Platform"). This Policy forms part of the sbc8 Terms and Conditions and should be read alongside them.

By registering an account on sbc8, accessing the Platform, or otherwise providing your personal information to sbc8, you consent to the collection, use, and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, you must not use the Platform. This Policy applies to all users of the Platform, regardless of whether they access sbc8 from a mobile device, a tablet, or a desktop browser.

sbc8 is committed to protecting the privacy of all players in Bangladesh. We process personal data lawfully, fairly, and transparently. We collect only the data that is necessary for the purposes stated in this Policy, and we do not sell your personal information to any third party for commercial or marketing purposes.

2. Our Privacy Commitments

sbc8 has built its data handling practices around five core commitments that guide every decision we make about your personal information.

3. Information We Collect

sbc8 collects personal information directly from you when you register, make a deposit or withdrawal, contact our support team, or use the Platform. We also collect certain technical and behavioural data automatically when you access the Platform. The following table summarises the categories of personal data we collect and the source of that data.

sbc8 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data. If you contact sbc8 support and voluntarily disclose health-related information (for example, in the context of a responsible gaming request), that information will be treated with the highest level of confidentiality and used only to process your request.

4. How We Use Your Information

sbc8 uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent.

• To create and manage your sbc8 account, including verifying your identity, age (21+), and eligibility to use the Platform.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank transfer services, and to maintain an accurate transaction history for your account.
• To deliver sports betting, live casino, slots, and crash game services to you as requested, including real-time bet settlement and the display of personalised gaming history.
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct described in the sbc8 Terms and Conditions.
• To comply with our legal and regulatory obligations, including responding to lawful requests from competent authorities and maintaining records required by applicable law.
• To provide customer support through our 24/7 Bengali-speaking live chat and email team, including handling account queries, payment disputes, and responsible gaming requests.
• To send you service-related communications such as account verification messages, deposit confirmations, withdrawal notifications, and important policy updates. sbc8 does not send unsolicited marketing messages.

5. Legal Basis for Processing Your Data

sbc8 processes your personal data only where we have a valid legal basis to do so. The following legal bases apply to the processing activities described in this Policy.

• Contractual necessity: processing required to fulfil our obligations under the sbc8 account agreement, including account management, payment processing, and bet settlement.
• Legal obligation: processing required to comply with applicable laws including anti-money laundering (AML), know-your-customer (KYC), and tax reporting obligations.
• Legitimate interests: processing carried out for the purposes of fraud detection, platform security, responsible gaming monitoring, and improving the performance and reliability of the sbc8 Platform, where such interests are not overridden by your rights and freedoms.
• Consent: where we process data for a purpose that requires your explicit consent (for example, processing voluntary health-related disclosures in the context of a responsible gaming request), we will first obtain your consent and you may withdraw it at any time.

6. Sharing Your Information

sbc8 does not sell, rent, or trade your personal information. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks receive the minimum personal data required to authenticate and settle your deposit or withdrawal transaction. These providers process data under their own privacy policies and are not permitted to use your data for any other purpose.
• Game technology providers: licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session and wager data necessary to deliver their game services to you on the sbc8 Platform. These providers are contractually bound to process data only for the purpose of service delivery.
• Fraud detection and KYC verification services: specialist third-party providers assist sbc8 in verifying player identities, detecting fraudulent account activity, and monitoring for money laundering indicators. These providers process data strictly for the purposes of compliance and security.
• Law enforcement and regulatory authorities: sbc8 may disclose personal data to competent authorities where required by law, pursuant to a valid legal order, or where sbc8 has a good-faith belief that disclosure is necessary to prevent or report criminal activity, including fraud and money laundering.

In the event of a business transfer, merger, acquisition, or sale of all or part of sbc8's assets, personal data held by sbc8 may be transferred to the acquiring entity as part of that transaction. In such circumstances, sbc8 will take reasonable steps to ensure that your personal data continues to be protected under terms consistent with this Policy, and you will be notified of any material change in data controller before it takes effect.

7. Payment Data and KYC Verification

sbc8 is required to verify the identity of players before processing withdrawals above certain thresholds and in other circumstances prescribed by our compliance programme. The KYC verification process may require you to submit a copy of a government-issued photo identity document (such as a National ID card or passport) and proof of address. These documents are reviewed securely by the sbc8 compliance team and, where applicable, by our authorised KYC verification partner.

All financial transactions on sbc8 are conducted in Bangladeshi Taka (BDT) via our supported payment channels. sbc8 does not store full payment card numbers. bKash wallet numbers and Nagad account references associated with your transactions are retained as part of your transaction history for the minimum period required by our data retention policy and applicable financial regulations.

8. Cookies and Tracking Technologies

sbc8 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to protect the security of your account, and to analyse how players use the Platform so that we can improve it. The following table describes the types of cookies used on the sbc8 Platform.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent the sbc8 Platform from functioning correctly and may prevent you from logging in to your account.

9. Data Retention

sbc8 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account relationship with sbc8. Following account closure, certain categories of personal data — including identity documents, transaction records, and gaming activity logs — may be retained for a minimum period of five years to comply with anti-money laundering regulations and financial record-keeping requirements.

Technical and device data collected through cookies and server logs is retained for a shorter period — typically 13 months — sufficient to support security monitoring, fraud investigation, and platform analytics. Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with you.

10. Your Rights

As a player on the sbc8 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the sbc8 support team via live chat or email. sbc8 will respond to your request within a reasonable timeframe and no later than 30 days from the date the request is received.

• Right of access: you have the right to request a copy of all personal data held about you by sbc8, together with information about how that data is being used and the legal basis for processing it.
• Right to rectification: you have the right to request that inaccurate or incomplete personal data held about you is corrected or completed without undue delay.
• Right to erasure: you have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to sbc8's legal data retention obligations.
• Right to restriction of processing: you have the right to request that sbc8 restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing pending verification of sbc8's legitimate interests.
• Right to data portability: where processing is based on your consent or the performance of a contract and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object to the processing of your personal data where sbc8 relies on legitimate interests as the legal basis for processing. sbc8 will cease processing your data unless it can demonstrate compelling legitimate grounds that override your rights and interests.

sbc8 will not charge a fee for handling a rights request unless the request is manifestly unfounded or excessive. In such cases, a reasonable administrative fee may be charged. sbc8 reserves the right to request proof of identity before processing a rights request to protect against unauthorised access to another person's personal data.

11. Data Security

sbc8 takes the security of your personal data seriously. We have implemented a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure.

12. Children and Minors

If you believe that a person under the age of 21 has registered on the sbc8 Platform, please notify us immediately via live chat or by emailing [email protected]. We will investigate and act promptly. sbc8 uses age verification checks at the point of registration and during the KYC verification process to help prevent underage access to the Platform.

13. Changes to This Privacy Policy

sbc8 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, the updated version will be published on this page with a revised "Last Updated" date at the top. For significant changes that materially affect the way we use your personal data, sbc8 will notify registered players via a notification on the Platform or, where appropriate, via the registered mobile number or email address associated with your account.

Your continued use of the sbc8 Platform after the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting the sbc8 support team. We encourage you to review this Policy periodically so that you remain informed about how sbc8 protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way sbc8 handles your personal data, please contact the sbc8 support team. Our live chat support is available 24 hours a day, 7 days a week and is the fastest way to reach us. All support communications are handled in both Bengali and English.

For written privacy enquiries, you may also contact the sbc8 team by email at [email protected]. Please include your registered mobile number in any written privacy request so that the team can locate your account and respond accurately. sbc8 will acknowledge receipt of your privacy request promptly and provide a full response within 30 days.